dmr

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Dmr

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Member since: Feb 13, 2012
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dmr commented on the review "Terrible service!".
40 days ago

Return your calls? I only received one call from your facility & that was 3 weeks after I'd been in, even tho your service manager promised me a call the very next day. When I finally did get a call, not from him by the way, I was told my disc had corrupted my system & my only option was to replace the entire system for $900 plus labor. I was not asking anyone to make a "fraudulent warranty claim on my behalf", I simply came to Upper James toyota for help, which I clearly did not receive. I still have the same system & its working perfectly, thanks to Ancaster Toyota
dmr reviewed Upper James Toyota.
94 days ago


I took my 2010 Rav4 to U.James Toyota because my navigation/stereo system quit working. All but the parts dept girl treated me poorly, insinuating that I had caused the problem. Was told they would call me later that day but finally called me 2 weeks later & told me that my nav disc caused the problem, & quoted me $900 for a new system. During the 2 weeks, I had already visited Ancaster Toyota who diagnosed a faulty disc, ordered me a new one & problem was solved quite quickly.

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dmr has signed up.
94 days ago

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